Here are some frequently asked questions about the recent price increase for the WisDM device management platform:
Q: Why did the price increase?
A: The decision to increase the price was necessary to ensure that WisDM can continue to provide high-quality products and services. The company has faced rising costs for labor and development, and invested heavily in improving its products and services, which led to increased operating expenses. The new prices reflect the value that WisDM provides and are still competitive within the industry.
Q: When does the new pricing go into effect?
A: The new pricing is only applicable to the new billing cycle. During the previous billing cycle, the pricing remained the same.
Q: How much is the price increase?
A: The exact amount of the price increase varies depending on the specific subscription plan. Please refer to the pricing page on the WisDM website for more information.
Q: Can customers still get the same quality of service?
A: Yes, WisDM is committed to providing the best possible service to its customers, and the price increase is necessary to maintain the same level of quality.
Q: Will there be any changes to the features offered?
A: Yes, we will is continuously working on improving WisDM's features, and customers can expect to see enhancements and improvements in the future. While the current features will remain the same, customers can look forward to an even better experience with WisDM.
Q: What should I do if I have concerns about the price increase?
A: WisDM values customer feedback and would be glad to set up a call to discuss any concerns in more detail. Please reach out to the support team to schedule a call.
Q: Is the price increase permanent?
A: The price increase is intended to be a long-term change, but WisDM will continue to evaluate its pricing to ensure it remains competitive within the industry.
Q: Is WisDM mandatory for me to use with RAK Gateway?
A: No, WisDM is not mandatory, it is an additional tool. Customers can still use VPN or other methods to manage their network. However, the value of WisDM is in centralized management, allowing you to manage and monitor the gateway fleets remotely, without needing to be physically on-site. Firmware updates and Built-In Network Server management and end device provisioning can also be done from the WisDM remotely.
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