FAQ's

• I have an old password, that is no longer in accordance with the new password requirements. How do I access my account?

• What are the requirements for my password?

• What is RAK ID?

• How do I log into the WisDM platform?

• On-Demand Subscription – Frequently Asked Questions (FAQ)

• WisDM 2023 Price adjustment

• Billing ownership change

• My tax ID or VAT is not recognized by the system

• What to do if I don’t see my country in the Country list of the Billing information?

• What are assigned and unassigned gateways?

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Check the latest features of the WisGateOS2 gateway firmware here

• Common Status/Error Messages and Their Meaning When Adding a Gateway to a Location in WisDM

• Gateway history logs

• What are solar battery active events?

• How to manage the e-mail notification frequency?

• What are user roles and their functions?

• What is a Location?

See all 7 articles

Check the latest features of the WisGateOS2 gateway firmware here

• Does WisDM support non-RAK gateways?

• Does my RAK gateway support WisDM?

• Does RAK have access to my RAK gateways?