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FAQ's
Login / RAK ID
I have an old password, that is no longer in accordance with the new password requirements. How do I access my account?
What are the requirements for my password?
What is RAK ID?
How do I log into the WisDM platform?
Subscription
WisDM 2023 Price adjustment
Billing ownership change
My tax ID or VAT is not recognized by the system
What to do if I don’t see my country in the Country list of the Billing information?
What are assigned and unassigned gateways?
WisDM payment security
See all 13 articles
Functionality
Gateway history logs
What are solar battery active events?
How to manage the e-mail notification frequency?
What are user roles and their functions?
What is a Location?
What is an Organization and why do I need to create one?
Compatibility
Does WisDM support non-RAK gateways?
Does my RAK gateway support WisDM?
Network
Does RAK have access to my RAK gateways?
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