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FAQ's

Login / RAK ID

  • I have an old password, that is no longer in accordance with the new password requirements. How do I access my account?

  • What are the requirements for my password?

  • What is RAK ID?

  • How do I log into the WisDM platform?

Subscription

  • WisDM 2023 Price adjustment

  • Billing ownership change

  • My tax ID or VAT is not recognized by the system

  • What to do if I don’t see my country in the Country list of the Billing information?

  • What are assigned and unassigned gateways?

  • WisDM payment security

See all 13 articles

Functionality

  • Gateway history logs

  • What are solar battery active events?

  • How to manage the e-mail notification frequency?

  • What are user roles and their functions?

  • What is a Location?

  • What is an Organization and why do I need to create one?

Compatibility

  • Does WisDM support non-RAK gateways?

  • Does my RAK gateway support WisDM?

Network

  • Does RAK have access to my RAK gateways?

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